Whether you’re looking to return a product or need an exchange, our policies are designed to be straightforward and customer-friendly. Here’s how you can initiate a return or exchange:
Non-Defective Items: Non-Defective Items: If you have ordered the wrong item or changed your mind, you can return unwashed, unworn, and unused merchandise within 14 days of purchase, provided it includes the original packaging and tags. Customers are responsible for the shipping costs associated with these returns and exchanges.
Incorrect Items: If you receive an item that is not what you ordered (e.g., wrong size, colour, or product), please notify us and return the item within 14 days of receipt. We will cover the return shipping costs and provide the correct item as soon as possible.
Our products are built to last, and we back that up with our warranty policies. Here’s what you need to know about the warranties on our non-clothing products:
Accessories & Components: The warranty for non-clothing items, such as bicycle accessories and components, follows the terms provided by their respective manufacturers. Should a defect appear during the manufacturer’s warranty period, we will facilitate repairs or replacements in accordance with those terms. Shipping costs for warranty claims will be evaluated based on the manufacturer’s policy.
All returns and warranty claims should be logged by contacting us at [email protected]. Please provide your order number, product details, and a brief description of the issue. Our team will guide you through the process.